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This page sets out what 55gg commits to, what you can expect from us, and how our policy applies to your account. Access to 55gg depends on your local law and eligible region — review these terms carefully before using any part of the platform.
55gg operates under a framework designed to be transparent about what we do with your account data, how transactions are handled, and what recourse you have when something needs correcting. Our policy applies to everything tied to your registered account — including the wallet activity linked to bKash, Rocket, and Bank Transfer deposits and withdrawals. Eligibility to use 55gg depends entirely on whether access is permitted under the laws that apply in your location. We do not make that determination for you. If you are in a region where online account activity of this kind is restricted or regulated, it is your responsibility to understand those rules before proceeding. When you interact with your account — whether checking transaction history, updating contact details, or raising a dispute — this policy governs how we handle that information. We retain account records for as long as your account remains active and for a period after closure as required by our internal data-handling procedures. You can request a summary of what we hold at any time through the support route described on this page. Nothing in this policy transfers liability for third-party service failures, including mobile wallet interruptions on bKash or Rocket that fall outside our system.
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Account Wallet
This policy covers your registered 55gg account — login, session activity, wallet balance, and any change you make to your profile or contact details. Actions taken inside a verified account fall within scope.
Deposits and withdrawals processed through bKash, Rocket, and Bank Transfer are covered while they are within our system. Once a transaction leaves to a third-party payment network, their own terms apply from that point forward.
Game content, support pages, and account-facing materials published on 55gg are within scope. We are responsible for the accuracy of what we publish; we are not responsible for cached or third-party reproductions of our content.
External links, payment processors, and any service operating under its own brand sit outside this policy. We point you to those services but do not govern them — review their terms separately before relying on them.
You have concrete options when it comes to your account data and the way we handle it. Reviewing your transaction history is straightforward — log in, open the wallet section, and the full record of deposits, withdrawals, and transfers is shown there. If a detail is incorrect, the account settings section lets you update contact information directly; for anything that requires our involvement, the support route below is the right path. Raising a question about how your data is used, or requesting that we correct a record, does not require any special process — a message through our support channel with your account reference is enough to start it. We aim to respond to data-related requests within the timeframe set out in our internal procedure, and we will tell you what we can and cannot do once we have reviewed your request. Your access to these actions does not depend on region; they are available to every verified account holder.
Open the wallet section after login to see the full history of your bKash, Rocket, and Bank Transfer activity. Records are shown in chronological order with transaction reference numbers.
Update your email address, phone number, or contact preferences directly in account settings. For changes that require identity verification, follow the steps shown on the verification screen.
Send your query through the support channel with your account reference number. We will confirm receipt and let you know what data we hold and what action we can take.
Any dispute, correction request, or policy question goes through the same support route. Include your account reference so the team can locate your record without delays.
The live chat option in your account dashboard connects you directly to our support team. Use this for time-sensitive account questions, transaction queries, or to start a data correction request.
For written records of your policy or data requests, email support gives you a documented thread. Include your account reference in the subject line so your message is routed to the right team.
Your account dashboard shows the current state of open support tickets and any pending requests. Check here first before opening a new query — a response may already be waiting in your ticket history.
We keep your account records for as long as your account is active and for a period following closure. The exact retention period is set by our internal data procedures. You can ask for a summary of what we hold at any point through the support channel.
Cookies on 55gg are used to keep your session active across pages and to remember your account preferences. You can review and manage cookie settings through your browser. Blocking certain cookies may affect how the account area functions.
Your account is protected by password authentication and session controls that expire inactive logins. If you notice account activity you did not initiate, contact support immediately via live chat with your account reference number.
To update the data we hold, raise a correction request through email or live chat. Requests that affect payment details linked to bKash or Rocket require the verification steps shown in your account settings before we process the change.
Access to 55gg depends on whether it is permitted under the laws that apply in your location. This policy governs your account if you are a verified account holder in an eligible region. We recommend confirming your local eligibility before using the platform.
Log in and open the account settings section to view your profile details and wallet history. For a broader summary of the data we hold, send a request through the support channel with your account reference. We will confirm what records exist for your account.
Yes. Send a correction or removal request through email or live chat with your account reference. We will review what can be changed or deleted under our retention obligations and respond with the outcome. Some records must be kept for a set period after account closure.
Transactions are covered while they are processing within our system. Once a payment leaves to the bKash or Rocket network, it falls under their own service terms. Check your account wallet for the transaction reference, then contact the relevant payment provider if the issue is on their side.
We retain account records for a period following closure as set out in our internal data procedures. You can request details about the retention period through our support channel. After that period, records are deleted in line with our standard data-handling process.
Send your dispute through the email support route with your account reference in the subject line. This creates a written record of your query. Our team will review your request and respond with the steps we can take. Live chat is also available for urgent account-related questions.